Shipping policy
Shipping Policy
Last updated: May 14, 2026
At True North Dads, all products are made to order through our fulfilment partners. This helps reduce waste and allows us to create each item specifically for you.
Shipping Areas
At this time, True North Dads only ships within the United Kingdom.
We do not currently offer international shipping.
Shipping Rates
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Free UK shipping on orders over £75
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Shipping costs for orders under £75 are calculated at checkout
Processing Times
As all items are made to order, please allow approximately 2 to 7 business days for production before dispatch.
Processing times may occasionally increase during busy periods or seasonal demand.
Estimated Delivery Times
United Kingdom
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Estimated delivery: 2 to 5 business days after dispatch
Please note that delivery times are estimates and are not guaranteed.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Delays & Lost Parcels
True North Dads is not responsible for delays caused by:
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postal disruptions
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courier delays
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severe weather
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incorrect shipping information entered at checkout
If your order appears lost or significantly delayed, please contact us at:
Incorrect Addresses
Customers are responsible for ensuring all delivery information is entered correctly at checkout.
If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.
Contact
If you have any questions regarding shipping or delivery, please contact: