Terms of service

Terms of Service

Last updated: 14 May 2026

Overview

Welcome to True North Dads.

Throughout these Terms of Service, the terms “we”, “us”, and “our” refer to True North Dads. We operate this website and online store, including all related information, content, products, and services made available to you through our website.

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.

By visiting our website or purchasing from us, you agree to be bound by these Terms of Service together with our Privacy Policy, Returns & Refund Policy, and any other policies referenced on our website.

If you do not agree to these Terms, please do not use our website or services.

1. Who We Are

True North Dads
Wilcox Road
Chipping Norton
Oxfordshire
OX7 5LE

Email: info@truenorthdads.co.uk

Business structure: Sole Trader

2. Eligibility to Use Our Website

By using this website, you confirm that:

  • you are at least 18 years old or are using the website under the supervision of a parent or guardian

  • the information you provide is accurate and complete

  • you will use the website lawfully and in accordance with these Terms

You are responsible for maintaining the confidentiality of your account information and for all activities carried out under your account.

3. Products & Product Information

We make every reasonable effort to ensure product descriptions, images, colours, and sizing information are accurate.

However:

  • colours may vary depending on screen settings and device displays

  • slight variations in print placement, garment shade, and sizing may occur due to the print-on-demand production process

  • all measurements and specifications are approximate

We reserve the right to modify, discontinue, or limit products at any time without notice.

4. Orders & Acceptance

When you place an order, you are making an offer to purchase products from us.

Orders are only accepted once you receive an order confirmation email confirming dispatch or fulfilment.

We reserve the right to refuse, cancel, or limit any order where reasonably necessary, including where:

  • products are unavailable

  • pricing errors have occurred

  • fraudulent or suspicious activity is suspected

If we cancel an order after payment has been taken, a full refund will be issued.

5. Pricing & Payment

All prices shown on our website are in GBP (£).

Prices may change at any time without notice.

Where applicable, shipping costs will be displayed during checkout before payment is completed.

Payment must be received in full before an order is processed.

You confirm that:

  • the payment information provided is accurate

  • you are authorised to use the payment method provided

6. Shipping & Delivery

We currently sell and ship within the United Kingdom only.

Estimated delivery times are provided for guidance only and are not guaranteed.

We are not responsible for delays caused by:

  • postal services or couriers

  • severe weather

  • customs or carrier disruption

  • events outside our reasonable control

Risk in products passes to you upon delivery.

Ownership of products transfers once payment has been received in full.

7. Returns & Refunds

Your purchase is subject to our Returns & Refund Policy.

Nothing in these Terms affects your statutory rights under applicable UK consumer law, including your rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

8. Intellectual Property

All content on this website, including:

  • logos

  • branding

  • graphics

  • product designs

  • images

  • text

  • website content

is owned by or licensed to True North Dads and is protected by copyright, trademark, and intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially exploit any content from this website without prior written permission.

9. Acceptable Use

You agree not to:

  • use the website unlawfully

  • attempt to interfere with website security or functionality

  • upload malicious code or harmful software

  • misuse contact forms or customer accounts

  • use automated scraping or data extraction tools

  • infringe upon our intellectual property rights

We reserve the right to suspend or restrict access where misuse is suspected.

10. Third-Party Services & Links

Our website may contain links to third-party websites, services, or tools.

We are not responsible for:

  • the content of third-party websites

  • third-party privacy practices

  • third-party products or services

Your use of third-party services is at your own risk.

11. Print-on-Demand Fulfilment

Products sold through our store are fulfilled using trusted third-party production partners, including Printify.

Because products are made to order:

  • production and delivery times may vary

  • minor print or garment variations may occur

  • occasional stock substitutions may be necessary

We work with our fulfilment partners to maintain product quality and customer satisfaction.

12. Product Safety

We take product safety seriously and work with trusted manufacturing and fulfilment partners to ensure products supplied meet applicable UK product safety requirements.

If you believe a product supplied by us presents a safety concern, please contact us immediately at info@truenorthdads.co.uk.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

  • fraud or fraudulent misrepresentation

  • death or personal injury caused by negligence

  • breach of your statutory consumer rights

To the fullest extent permitted by law, True North Dads shall not be liable for:

  • indirect or consequential losses

  • loss of profits

  • loss of data

  • business interruption

  • losses arising from misuse of products or the website

Our total liability relating to any order shall not exceed the amount paid for the relevant products.

14. Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may suspend, withdraw, or update the website at any time without notice.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that:

  • information may be processed through Shopify and related ecommerce service providers

  • data may be stored securely outside the UK where appropriate safeguards are in place

For more information, please review our Privacy Policy.

16. Changes to These Terms

We may update these Terms from time to time.

Any updates will be posted on this page with a revised “Last updated” date.

Continued use of the website following changes constitutes acceptance of the updated Terms.

17. Governing Law

These Terms and any dispute arising from them shall be governed by and interpreted in accordance with the laws of England and Wales.

If you are a consumer, you may bring legal proceedings in the part of the United Kingdom where you live.

18. Contact Information

If you have any questions regarding these Terms, please contact:

True North Dads
Wilcox Road
Chipping Norton
Oxfordshire
OX7 5LE

Email: info@truenorthdads.co.uk